Servicenow Ticket Helper

ServiceNow Ticket Helper — Team Lead Edition streamlines ticket auditing for team
leads in Managed Service Provider (MSP) environments. Run compliance checks on any
ServiceNow ticket with one click, then auto-fill your Microsoft Forms audit form
with the results.

KEY FEATURES

• Automatic Ticket Extraction — Reads ticket data directly from any open
ServiceNow page without additional login
• Compliance Checking — Validates tickets against 15 MSP documentation standards
and audit requirements
• Audit Form Auto-Fill — One click fills your Microsoft Forms audit form with all
15 questions, deficiency notes, and audit summary
• Priority-Based Cadence Tracking — Monitors update frequency against P1/P2/P3/P4
SLA requirements
• Timeline Visualization — Interactive timeline showing engineer update patterns
and gap analysis
• Export Capabilities — Export ticket data and timeline to CSV or PDF for
documentation
• One-Click Copy — Copy formatted ticket summary to clipboard for handoffs

AUDIT FORM AUTO-FILL

• Opens and fills your MS Forms audit form automatically from compliance results
• Yes/No/N/A radio buttons set based on pass/fail status
• Deficiency notes auto-generated for any failed checks
• Audit Notes summary written in conversational tone
• Stale data warnings prevent submitting outdated results
• Review and submit manually — you stay in control

COMPLIANCE CHECKS

The extension validates 15 audit criteria including:
• Configuration Item (CI) verification
• Service Offering and Category accuracy
• Assignment Group validation
• Work notes quality and documentation standards
• Client communication requirements
• Priority-appropriate update frequency
• Proper resolution documentation